By Patricia Wilson, founder of BrandCottage

Gone are the glory days of Mad Men when ad campaigns consisted of a glossy television spot that ran on three networks, reaching 90 percent of U.S households. There are now many new devices and platforms. There are new consumer-controlled choices including time-shifting, downloading and sharing.


Everything about media planning and buying has changed dramatically. We have moved from:

• A passive ad market to an engaged ad market.
• A brand-controlled ad market to a consumer-controlled ad market.
• A few brand managers controlling the brand to a social universe controlling the brand.

The Multidimensional Brand Jungle

Remember when a brand media plan had just three mediums: TV, Print, Billboards?


Today’s media landscape is cluttered with thousands of choices, driven largely by technological innovations. And there is no sign of media proliferation slowing down.


Traditional media has evolved to multi-platform channels. TV is no longer just one screen, but now four (TV, computer, tablet and mobile). Print is no longer just print but tablets now offer fully interactive magazine experiences on mobile devices. Digital ad buying is much more than banner buys. Viable digital media options now include ad networks, rich media, video, behavorial targeting, retargeting, contextual, search, mobile, email and social media.


In addition to considering “where” strategies, media planners must also consider “how” strategies for complex ad technology solutions. In addition to knowing the right target segments for ads, marketers must also know how to deliver ads in the most meaningful ways to consumers.

Making Sense of the Jungle

More than ever, CMOs and marketers need experienced media strategists working on behalf of their brands. Media planning strategists must serve as valuable neutral parties who can filter, evaluate and recommend the right media tools. However, too many media planners fall into one of two camps: classically trained in traditional media with little knowledge of digital media capabilities or digital planners with little knowledge of integrating digital initiatives into the larger communications plan.


Successful media plans are best served by classically trained media strategists with proven media planning skills and plenty of experience across a range of clients and brands. Today’s best media planners have evolved into the digital space, especially in terms of the tools required to deliver and engage consumer targets. Proven media planners are well trained in gathering consumer insights, synthesizing business objectives and developing a fully integrated plan.


In short, the best media planners embrace a holistic planning approach with no bias for one media option over another. They analyze and develop the optimal media mix in which to achieve objectives against a given target audience.

Asking the Right Media Planning Questions

Here are some critical media planning questions that marketers must ask to develop a successful media plan:

• What is the objective of the media plan? Awareness? Web site traffic? E-mail capture? Social engagement. Word of Mouth generation? Customer data? Coupon redemption?
• How will the media plan success be measured?
• What is the budget?
• What is the geography to be served?
• Who is the target segment?
• Is there purchase seasonality? Times of heavier spend and greater opportunity?
• What are the creative considerations?

It is also important to ask the right questions to determine target segments. For example:

• Do affluent business travellers use FaceBook as much as Gen Y?
• What about mobile usage among moms?
• In mobile, is SMS as effective as mobile apps?
• What social networks index highest among heavy fast food eaters?
• In digital, who is really watching video?

Answers to these questions can often be found using syndicated research like MRI, MMR, comScore, Nielsen, proprietary customer insights and a variety of other tools.


Finally, it is essential to understanding the delivery of ads. This reguires a deep understanding of ad technology solutions, along with an understanding of how to integrate technology with data to drive efficiency and target reach. Critical areas to consider include:

• Dynamic creative delivery options.
• Publisher partnerships and sponsorships.
• Audience data warehousing.
• Demand-side platforms.
• Social Media technology.
• Video serving options.

Media and technology will continue to evolve. Return on media investment will continue to be driving forces for every brand’s C-suite, not just CMOs. Experienced, well-rounded media planners will be critical in helping companies navigate swiftly changing media jungles to carve out the best paths to brand success.

Patricia Wilson is the founder of BrandCottage, a media marketing company with offices in New York, Atlanta and Washington, D.C.

By Patricia Wilson


Where have all the news junkies gone or, more appropriately, where are they going? And what does the migration from print to digital — if its exists — mean for marketers and the advertising agencies that want to reach news consumers?


Consider these transformational changes in news consumption:

• Print newspaper circulation continues to decline. The Audit Bureau of Circulations, in October, found that 379 daily newspapers reported an average 10.6 percent drop in circulation (see The New York Times story).
• Purchases of U.S. magazines at news stands and other retail outlets, according to the Audit Bureau of Circulations, fell 9 percent in the second half of 2009, while subscriptions fell 1.1 percent in the years second half (see msnbc.com story).
• 28 percent of newspaper executives responding to a recent survey by the Associated Press Managing Editors, a group of newspaper executives, said their publications are considering online fees (see USATODAY.com story).
• According to a survey by Editor and Publisher (itself, a magazine that is shutting down), 55 percent of readers said they would be very or extremely unlikely to pay for online newspaper or magazine content (see News Consumer story).
• At the same time, 81.5 percent of the online paid subscribers of The Wall Street Journal and Consumer Reports consider them to be good, very good or excellent value, according to the Editor and Publisher study.
• To really complicate matters, 26 percent of Americans get news on their mobile phones, according to a new Pew Research Center study, Understanding the Participatory News Consumer.

For advertisers and marketers who are wondering where to find their target consumers in this jungle of media usage patterns, it’s time to remember:

1. All good marketing starts with clear objectives.
2. Every media can accomplish something….and most often not the same objectives.

Online news is fast, it’s searchable and it saves valuable time. But online news is also highly fragmented. Print, on the other hand, is surprisingly engaging and encourages readers to take deeper dives. They both have their place and, as media strategists, we have to make the right choices for our brands.


For example, I can’t imagine the brand launch of a new car design or Prada jeans without thoughtful print campaigns. Or products for babies without being in Parent magazine, where new moms and dads seek information-rich articles, photos and sidebars. For the same reasons, radio is intrinsically a good bet for fast-food restaurants, just as digital advertising is fabulous for reaching highly targeted segments at places in their lives where they are close to a purchase decision such as taking a trip to Europe, for example.


It’s more important than ever for marketers to get back to understanding what each media type can and can’t do. New media, without a doubt, is growing and important. But there is still a place in the media plan for traditional media.


Patricia Wilson is the founder of BrandCottage, a media marketing company with offices in New York, Atlanta and Washington, D.C.

By Patricia Wilson


For online advertising providers, the honeymoon is finally over.


As a seasoned media planner, I was not surprised by a recent report designed to provide much needed damage control for the under-performing online advertising industry. The document, from the Interactive Advertising Bureau (IAB) and Bain & Company, highlights the many online advertising challenges being fac

ed by marketers. More importantly, the report, Building Brands Online: An Interactive Advertising Action Plan, attempts to provide a road map to improve the industry’s growing negative perceptions about the brand-building value of online advertising.

The IAB/Bain report is a much needed response to last year’s findings that online advertising inventory is highly undervalued by brand

marketers. At the heart of the problem, according to an Online Media Daily story:

. . . online sales organizations have lacked the sophistication necessary to turn the perceptions advertisers and agencies have about the value of online advertising . . .

The report also identifies five key obstacles that have kept marketers from shifting more of their budgets online:

• Online ad formats and creative have not evolved to meet marketers’ needs.
• Media companies lack category expertise when they sell to brand marketers and engage with them too late in the media planning process.
• Marketers want integrated campaigns instead of platform-specific media programs.
• While marketers see high value in online advertising and believe that it could be effective at all stages of the purchase funnel, current industry practices inhibit greater investment of brand ad dollars.
• Marketers express needs for differentiated services for their brands and believe that media companies and agencies have to meet those differentiated needs for online advertising to grow.

Measurement Intoxication

What I find most interesting is that the once-mighty “click” measurement is now out of favor, having underperformed miserably and showing no signs of being resurrected.


“Ultimately, marketers are looking for media companies to offer a true triple-play service model from direct response to awareness to high impact brand engagement,” said John Frelinghuysen in a press release. Frelinghuysen is a partner in Bain & Company’s media practice and lead author of the study.


As a classically trained media planner, I place a high value on measurability. However, just as with traditional media, we must be careful not to chase what we can measure – what fits under the microscope and what shows some ROI – just so we can rattle back some good news to CMOs and CFOs. Click rates, foe example, may NOT really be a true indication of what’s driving the Brand long term. We must avoid becoming over-intoxicated on the wrong digital measurements.


Despite all the Technorati talk of measurement over the past few years, it appears online advertising has come full circle. It is now faced with the exact same question we’ve always asked about media, including the traditional television, print, radio and outdoor channels: How do we best measure online advertising’s full impact on our brand?


Patricia Wilson is the founder of BrandCottage, a media marketing company with offices in New York, Atlanta and Washington, D.C.

By Patricia Wilson


Friends, family and even business clients ask me all the time:


“What in the heck do you get out of all your tweeting and twittering?”


I’ll admit, I am addicted to my @BrandCottage Twitter account. And as the head honcho of BrandCottage, I believe it has been time well spent.


Many people GET IT. Others still don’t see what all the Twitter fuss is about. For the latter, I explain that you have to really use Twitter — and use it a lot — to understand its full value.


Here are the Twitter business benefits I see:

• I’m more informed. My fellow Twitterers provide me with updates, knowledge and thought leadership about my field. I am educated daily about emerging media technologies, shifting consumer trends, best brand practices, marketing challenges, new social media ideas and other trends.




• I’m more networked. For me, Twitter is by far the furthest reaching networking tool I have seen in my 20+ years as a professional. Next to personal relationships, it’s the single most important new tool for maintaining business relationships.




• I’m never out of the buzz loop. Twitter search  and its trending topics tools make it easy and fast to view the hot buzz of the day — both within my industry and through the World Wide Web. This helps our agency in the work we do for our clients, giving us the ability to take advantage of new branding or social relations opportunities.




• I’m building a voice and brand personality. The added benefit here is that BrandCottage can engage its clients and future customers by sharing valuable information with them. In addition, these conversations have become two-way and far reaching.




• I’m building trust with influencers. We’ve seen our partnerships and status in the media industry grow immeasurably with Twitter. It’s helping us find new opportunities and new ways to help each other — benefits that we return to our clients as added services and improved return on investment.

If you want to see what all the Twitter fuss is about, don’t just dip your toe in the water. Dive in, completely.


See you @BrandCottage.


Patricia Wilson is the founder of BrandCottage, a media marketing company with offices in New York, Atlanta and Washington, D.C.

By Barry Lawrence


What do you think about the future of social media spending in 2010? Please take our simple poll on this really cool Twitter-friendly application: twtpoll.


Click here to take the poll.


As a long-time public relations professional, I have always promoted the use of surveys and polls to create news that is reflective of a company’s brand. This is a great way to make news that reporters actually care about and to establish companies as thought leaders in their respective industries.


Now, with tools such as twtpoll, you can make news and engage your community. LinkedIn also has a nice social media application for polling. SurveyMonkey does a nice job with more in-depth online surveys. The trick is to have your survey questions designed by a professional so that questions and answer choices are unbiased, complete, easy to understand and not too long. Tougher than you think.


The important thing to remember is to be honest about the source of your data when sharing with reporters. Some media outlets, such as the Wall Street Journal, are persnickety about online polls. Others are OK with online poll data as long as they can be clear about how the results were derived.


Barry Lawrence is a BrandCottage partner in charge of public relations and social media relations.