By Patricia Wilson


For online advertising providers, the honeymoon is finally over.


As a seasoned media planner, I was not surprised by a recent report designed to provide much needed damage control for the under-performing online advertising industry. The document, from the Interactive Advertising Bureau (IAB) and Bain & Company, highlights the many online advertising challenges being fac

ed by marketers. More importantly, the report, Building Brands Online: An Interactive Advertising Action Plan, attempts to provide a road map to improve the industry’s growing negative perceptions about the brand-building value of online advertising.

The IAB/Bain report is a much needed response to last year’s findings that online advertising inventory is highly undervalued by brand

marketers. At the heart of the problem, according to an Online Media Daily story:

. . . online sales organizations have lacked the sophistication necessary to turn the perceptions advertisers and agencies have about the value of online advertising . . .

The report also identifies five key obstacles that have kept marketers from shifting more of their budgets online:

• Online ad formats and creative have not evolved to meet marketers’ needs.
• Media companies lack category expertise when they sell to brand marketers and engage with them too late in the media planning process.
• Marketers want integrated campaigns instead of platform-specific media programs.
• While marketers see high value in online advertising and believe that it could be effective at all stages of the purchase funnel, current industry practices inhibit greater investment of brand ad dollars.
• Marketers express needs for differentiated services for their brands and believe that media companies and agencies have to meet those differentiated needs for online advertising to grow.

Measurement Intoxication

What I find most interesting is that the once-mighty “click” measurement is now out of favor, having underperformed miserably and showing no signs of being resurrected.


“Ultimately, marketers are looking for media companies to offer a true triple-play service model from direct response to awareness to high impact brand engagement,” said John Frelinghuysen in a press release. Frelinghuysen is a partner in Bain & Company’s media practice and lead author of the study.


As a classically trained media planner, I place a high value on measurability. However, just as with traditional media, we must be careful not to chase what we can measure – what fits under the microscope and what shows some ROI – just so we can rattle back some good news to CMOs and CFOs. Click rates, foe example, may NOT really be a true indication of what’s driving the Brand long term. We must avoid becoming over-intoxicated on the wrong digital measurements.


Despite all the Technorati talk of measurement over the past few years, it appears online advertising has come full circle. It is now faced with the exact same question we’ve always asked about media, including the traditional television, print, radio and outdoor channels: How do we best measure online advertising’s full impact on our brand?


Patricia Wilson is the founder of BrandCottage, a media marketing company with offices in New York, Atlanta and Washington, D.C.

By Patricia Wilson


If you’re a media planner with experience (especially 10-plus years) you have undoubtedly sat in a room with the self-righteous digital or social media guru. You know them. They’re the ones who frown on you and your old-school media ideas as out of touch.


Of course, traditionalists are not without their own biases. After all, these new media mavens, you might think, have little real knowledge or experience with how media really works. And how do these new media gurus plan to scale their media plans — with small click-through rates — to come anywhere close to the reach of traditional media campaigns?


Which then prompts the digital and social media experts to claim: “You just don’t understand all the tools.”


And on it goes.


Please. Let’s stop the nonsense.


Clients need us to engage all the tools available to help impact marketing at the most efficient level possible. The truth is most seasoned media planners are excellent at examining all these tools and crafting an integrated plan that performs. Media planners set measurable goals and build plans to achieve them.

And digital planners do have experience and knowledge of engaging consumers with measurable effectiveness.


There is, for example, still no more powerful medium than TV for reach and entertainment. TV viewership has never been higher, although distribution to computer and mobile devices add many new dimensions. Direct mail and e-mail still work to drive short-term offers and promotions. In contrast,the Web is highly measurable. Behavioral targeting, ad serving and optimizing are very compelling.

In short, all media — both new and old — play vital roles in today’s marketing mix.

it is time to move beyond the us vs. them argument of old and new media and serve the clients and the brands with all the tools and intrinsic values of the full range of media offerings.


Patricia Wilson is the founder of BrandCottage, a media marketing company with offices in New York, Atlanta and Washington, D.C.

by Barry Lawrence


Large brand agencies often have excessive overhead costs that ultimately get passed on to the client. At least that was my experience working at large companies such as Verizon, CareerBuilder, Jobbfox and Siemens.


That means, for every $1 million spent on advertising, $100,000 or more is lost to what we, at BrandCottage, call Monster Agency Administration Fees. It’s for this reason that I am excited to join the BrandCottage team as an expert in social media and public relations.


BrandCottage is structured with minimal administrative costs. So, instead of paying for advertising overhead, BrandCottage clients can put these dollars immediately to work. This means greater marketing return on investment for vital brand and demand generation initiatives.

The reality is [small media agencies] can do things for their clients the big monster shops can’t. With fewer people and less overhead, they offer the nimble and fast approach to problems a lot of nascent brands need.

Advertising Age (March 23, 2009)

In short, our clients pay for smart results — not overhead.


BrandCottage clients not only report administrative cost savings, they also rave about BrandCottage’s senior-level entrepreneurial team of brand and communication experts. BrandCottage never sticks a company with junior-level account managers.


Why? Because we don’t hire junior account managers!

Each member of the BrandCottage team, with locations in New York, Atlanta and Washington, D.C., has more than 15 years of experience across the media landscape, including print, radio, television, digital, direct marketing, guerilla marketing, social media and public relations.

Barry Lawrence is a BrandCottage partner in charge of public relations and social media relations.